What to do if your room keys are lost or stolen?
If your room keys are lost or stolen, please report this to the UM Guesthouse immediately by phone: 043-3885970
If you need the assistance of Guesthouse to re-enter your building or room after losing your keys or locking yourself out, please be aware of the possible costs. These costs consist of two parts.
Assistance by the Guesthouse staff is free during working hours (Mo.- Fr. from 8.30 a.m.–5.00 p.m.).
After working hours the costs are €100,- for all Guesthouse locations.
Our staff will come by the premises where you live and help you to re-enter the room.
If the key of your room is lost or stolen, we will have to replace both the door lock and the key. We will charge the student for these costs.
Depending on the type of lock you have, the costs may vary:
€160,- for Brouwersweg (C and P-building).
€50,- for all other locations.